Freshdesk vs Zoho One
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Zoho One is a unified software platform—a comprehensive suite of 45+ business applications
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$45.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
3.8/ 5Features
4.3/ 5Customer Service
3.7/ 5Value for Money
4.1/ 5Features
Total features 113
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Drag & Drop
- Electronic Payments
- Email Management
- Email Templates
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Financial Management
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Training Management
- Vendor Management
- Virtual Assistant
- Widgets
- Workflow Management
Total features 31
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Drag & Drop
- Electronic Payments
- Email Management
- Email Templates
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Financial Management
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Training Management
- Vendor Management
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
Not provided by vendor
