Freshdesk vs Layer Customer Conversation Platform

 

Freshdesk

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Layer Customer Conversation Platform

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month N/A
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Chat
Contact History
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Reminders
Reporting & Statistics
Social Media Integration
Third Party Integration
Workflow Management

Integrations

Bitium
Constant Contact
HelpOnClick Live Chat Software
Instapage
Nimble
Olark live chat
Pipeliner CRM
Salesforce Sales Cloud
SeamlessGov
WorkflowMax
Zapier
Zendesk