Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$50,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(2 228)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Overall rating

4,4 /5
(39)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,3/5
Value for Money
4,4/5

Total features 91

  • @mentions
  • A/B Testing
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Scheduling
  • Categorization
  • Charting
  • Chat
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Gantt Charts
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mailing List Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Newsletter Management
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Purchase Order Management
  • ROI Analytics
  • RSS Feeds
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Territory Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Timesheets
  • URL Customization
  • User Photos
  • Visitor Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Total features 138

  • @mentions
  • A/B Testing
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Scheduling
  • Categorization
  • Charting
  • Chat
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Forecasting
  • Gamification
  • Gantt Charts
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Invoice Management
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Mailing List Management
  • Microsoft Outlook Integration
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Newsletter Management
  • Online Forums
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Purchase Order Management
  • ROI Analytics
  • RSS Feeds
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Territory Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Timesheets
  • URL Customization
  • User Photos
  • Visitor Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Acquire
  • Bitium
  • CallHippo
  • Constant Contact
  • DocuSign
  • Dropbox Business
  • Front
  • HelpOnClick
  • Instapage
  • Mailchimp
  • Acquire
  • Bitium
  • CallHippo
  • Constant Contact
  • DocuSign
  • Dropbox Business
  • Front
  • HelpOnClick
  • Instapage
  • Mailchimp