---
description: Compare Freshdesk vs Gorgias for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Gorgias | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gorgias](https://www.getapp.za.com/compare/10317/124359/freshdesk/vs/gorgias)

# Compare Freshdesk vs Gorgias

Canonical: https://www.getapp.za.com/compare/10317/124359/freshdesk/vs/gorgias

> Detailed comparison between Freshdesk and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Gorgias |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 133 |
| **Starting Price** | US$19,00 | US$60,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Gorgias Profile](https://www.getapp.za.com/software/124359/gorgias)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/124359/freshdesk/vs/gorgias)

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