---
description: Compare Freshdesk vs Diligent One Platform for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Diligent One Platform | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Diligent One Platform](https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond)

# Compare Freshdesk vs Diligent One Platform

Canonical: https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond

> Detailed comparison between Freshdesk and Diligent One Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Diligent One Platform |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 86 |
| **Starting Price** | US$19,00 | US$5 000,00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Collaboration Tools
- Dashboard
- Forms Management
- Incident Management
- Issue Management
- Mobile Access
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management
- Workflow Management

### Diligent One Platform

- API
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Collaboration Tools
- Dashboard
- Forms Management
- Incident Management
- Issue Management
- Mobile Access
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Diligent One Platform Profile](https://www.getapp.za.com/software/128219/highbond)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Diligent One Platform | GetApp South Africa 2026","description":"Compare Freshdesk vs Diligent One Platform for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/128219/highbond#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Diligent One Platform","description":"Diligent One Platform is a cloud-based governance, risk management, and compliance (GRC) solution designed to help professionals manage and streamline operations related to auditing, risk assessments, investigations, forensics, and more. The centralized dashboard provides executive boards, senior management, and oversight committees with a real-time overview of potential risks and mitigation efforts.\n \nKey features include issue management, triggered workflow remediation, data automation, and reporting. With the platform, users can automate processes to synchronize data across systems, create robots to monitor data and detect anomalies, schedule workflows with automated alerts, and report on various activities across the organization. Businesses can also connect the platform with any data source, as well as plan, manage, and execute projects and permission-based workflows for the public sector, security incidents, special investigations, whistle-blower hotlines, possible frauds, and forensics.\n \nDiligent One Platform provides pre-built analysis scripts, compliance frameworks, and a test library to align processes with organizational strategies, key performance indicators, Code of Conducts, and more. Users can also filter issues based on entity, owner, project, or severity, and track remediation status on a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fe8fb9c3-3027-4da6-bf3d-08c40a2f6251.png","url":"https://www.getapp.za.com/software/128219/highbond","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/128219/highbond#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":86},"offers":{"price":"5000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Diligent One Platform","position":3,"item":"https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/10317/128219/freshdesk/vs/highbond#breadcrumblist"}]}
</script>