---
description: Compare Freshdesk vs ProProfs Help Desk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs ProProfs Help Desk | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> ProProfs Help Desk](https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk)

# Compare Freshdesk vs ProProfs Help Desk

Canonical: https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk

> Detailed comparison between Freshdesk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | ProProfs Help Desk |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3408 | 14 |
| **Starting Price** | US$19,00 | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Access Controls/Permissions
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View ProProfs Help Desk Profile](https://www.getapp.za.com/software/130635/proprofs-help-desk)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs ProProfs Help Desk | GetApp South Africa 2026","description":"Compare Freshdesk vs ProProfs Help Desk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/130635/proprofs-help-desk#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ProProfs Help Desk","description":"ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.\n\nFeatures of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.\n\nProProfs Help Desk allows teams to generate reports, track ratings for every customer interaction, and measure department-wide or agent-specfic reviews. This enables businesses to gain insight into where agents need to improve in terms of offering customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1b771bfb-4705-4cb2-b714-b4d4788f34fe.png","url":"https://www.getapp.za.com/software/130635/proprofs-help-desk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/130635/proprofs-help-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs ProProfs Help Desk","position":3,"item":"https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk#breadcrumblist"}]}
</script>