Freshdesk vs UltraVNC
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.
Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$18.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
3.7/ 5Value for Money
4.5/ 5Features
Total features 113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Virtual Assistant
- Widgets
- Workflow Management
Total features 14
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
Not provided by vendor
