---
description: Compare Freshdesk vs Sunrise ITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Sunrise ITSM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Sunrise ITSM](https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm)

# Compare Freshdesk vs Sunrise ITSM

Canonical: https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm

> Detailed comparison between Freshdesk and Sunrise ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Sunrise ITSM |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3409 | 10 |
| **Starting Price** | US$19,00 | £40,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Customer Database
- Customizable Reports
- Email Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Customer Database
- Customizable Reports
- Email Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Sunrise ITSM Profile](https://www.getapp.za.com/software/2005671/sunrise-itsm)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Sunrise ITSM | GetApp South Africa 2026","description":"Compare Freshdesk vs Sunrise ITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/2005671/sunrise-itsm#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Sunrise ITSM","description":"With over 30 years of industry experience, our service desk software is tailored to seamlessly adapt to your organisation’s needs. \n\nWhat sets us apart is our unparalleled suite of over 30 configurable modules, allowing businesses to customise their service management platform precisely. These modules include incident management, change management, a self-service portal, a knowledge hub, service-level agreements, and much more. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency.\n\nFor enhanced security, we offer a UK-hosted SaaS option, ensuring that your data is protected with the highest standards of security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae4f4444-c9fe-4664-9a58-b493344f83c3.jpeg","url":"https://www.getapp.za.com/software/2005671/sunrise-itsm","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/2005671/sunrise-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":10},"offers":{"price":"40","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Sunrise ITSM","position":3,"item":"https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/10317/2005671/freshdesk/vs/sunrise-itsm#breadcrumblist"}]}
</script>