Freshdesk vs Syncro
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT pros that provides all the tools you need to start, run, and grow your MSP business, including scripting, integrated billing, contract management, ticketing, and much more.
Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT pros that provides all the tools you need to start, run, and grow your...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$18.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$139.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.7/ 5Features
Total features 113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deployment Management
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Sharing
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- On-Demand Recording
- Online Forums
- Patch Management
- Performance Metrics
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- User Management
- Virtual Assistant
- Widgets
- Workflow Management
Total features 60
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deployment Management
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Sharing
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- On-Demand Recording
- Online Forums
- Patch Management
- Performance Metrics
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- User Management
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Bitdefender GravityZone
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- CloudRadial
- Constant Contact
- CustomerGauge
- Domotz
- Dropbox Business
- Easy Insight
- Emsisoft Anti-Malware
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Huntress
- IT Glue
- ITMC Lifecycle
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- MSP360 Managed Backup
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mission Control
- Narmada
- Nimble
- Office 365 Document Management
- Olark
- OneDrive
- OneLogin
- OneSky
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- Proofpoint Email Protection
- QuickBooks Online Advanced
- Quoter
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScalePad Lifecycle Manager
- Segment
- ShipRush
- ShipStation
- Shopify
- Simplesat
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Tier2 Tickets
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- Webroot Business Endpoint Protection
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Worldpay for Enterprise
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Bitdefender GravityZone
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- CloudRadial
- Constant Contact
- CustomerGauge
- Domotz
- Dropbox Business
- Easy Insight
- Emsisoft Anti-Malware
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Huntress
- IT Glue
- ITMC Lifecycle
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- MSP360 Managed Backup
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mission Control
- Narmada
- Nimble
- Office 365 Document Management
- Olark
- OneDrive
- OneLogin
- OneSky
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- Proofpoint Email Protection
- QuickBooks Online Advanced
- Quoter
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScalePad Lifecycle Manager
- Segment
- ShipRush
- ShipStation
- Shopify
- Simplesat
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Tier2 Tickets
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- Webroot Business Endpoint Protection
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Worldpay for Enterprise
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
