Freshdesk vs Rocketlane
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Rocketlane is a purpose-built customer onboarding and modern PSA tool that helps you deliver delightful customer projects and manage associated financials comprehensively.
Rocketlane is a purpose-built customer onboarding and modern PSA tool that helps you deliver delightful customer projects and manage associated...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$18.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Features
Total features 113
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Capacity Management
- Case Management
- Catalog Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Reporting
- Forecasting
- Form Builder
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- IT Asset Management
- IVR
- Idea Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Online Forums
- Online Time Tracking Software
- Orientation Workflow Management
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Management
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Usage Tracking/Analytics
- User Onboarding
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
Total features 122
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Capacity Management
- Case Management
- Catalog Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Reporting
- Forecasting
- Form Builder
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- IT Asset Management
- IVR
- Idea Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Online Forums
- Online Time Tracking Software
- Orientation Workflow Management
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Management
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Usage Tracking/Analytics
- User Onboarding
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
