Freshdesk vs ManageEngine ServiceDesk Plus

 

Freshdesk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19/month $495/year
Free
One Time License
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Automatic Notifications
Automatic Reminders
CRM Integration
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Monitoring
Projections
Real Time Reporting
Reporting & Statistics
Social Media Integration
Third Party Integration
Workflow Management

Integrations

Applications Manager
Bitium
CloudMonix
ComAround Knowledge
Constant Contact
Help Desk Migration
HelpOnClick Live Chat Software
Instapage
ManageEngine Desktop Central
ManageEngine OpManager
Nimble
Olark live chat
Pipeliner CRM
SeamlessGov
WorkflowMax
Zapier
Zoho Analytics
Zoho Assist
Zoho Cliq
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