---
description: Compare Freshdesk vs Dynamics 365 Customer Voice for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Dynamics 365 Customer Voice | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Dynamics 365 Customer Voice](https://www.getapp.za.com/compare/10317/2056447/freshdesk/vs/microsoft-dynamics-365-customer-voice)

# Compare Freshdesk vs Dynamics 365 Customer Voice

Canonical: https://www.getapp.za.com/compare/10317/2056447/freshdesk/vs/microsoft-dynamics-365-customer-voice

> Detailed comparison between Freshdesk and Dynamics 365 Customer Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Dynamics 365 Customer Voice |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3414 | 0 |
| **Starting Price** | US$19,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Dynamics 365 Customer Voice

- Feedback Management
- Performance Metrics
- Survey/Poll Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Dynamics 365 Customer Voice Profile](https://www.getapp.za.com/software/2056447/microsoft-dynamics-365-customer-voice)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/2056447/freshdesk/vs/microsoft-dynamics-365-customer-voice)

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