Freshdesk vs ky2help

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€20,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(3,288)

Ease of Use

4.5/5

Features

4.3/5

Customer Service

4.5/5

Value for Money

4.4/5

Overall rating

4.3 /5
(17)

Ease of Use

3.8/5

Features

4.2/5

Customer Service

4.5/5

Value for Money

3.8/5

Total features 116

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Barcode/Ticket Scanning
  • CMDB
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IVR Software
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 96

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Barcode/Ticket Scanning
  • CMDB
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IVR Software
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Abacus
  • Active Directory Manager
  • Adobe Commerce
  • Aircall
  • Ameyo
  • Azure Active Directory
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • DSM
  • DocuWare
  • Docusnap
  • Dropbox Business
  • Easy Insight
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • Five9
  • FluentStream
  • FreshBooks
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • HR Active Directory Connect
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot Marketing Hub
  • Hubstaff
  • Identify
  • Insightly
  • Ivanti File Director
  • Jira
  • Keap
  • Klipfolio
  • LOGINventory
  • Lansweeper
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Orion
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SAPmonitoring
  • SEOshop eCommerce
  • STARFACE
  • STS Cloud
  • STS Tracker
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • SelectLine
  • ServiceNow
  • ServiceNow ITSM
  • Shopify
  • Slack
  • Smart CTI Connector
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • SwaggerHub
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zabbix
  • Zapier
  • Zoho CRM
  • Zoom Workplace
  • baramundi Management Suite
  • elevio
  • iContact
  • ilos
  • iorad
  • kompass
  • rexx Personal Management
  • rexx systems
  • vCenter Server
  • Abacus
  • Active Directory Manager
  • Adobe Commerce
  • Aircall
  • Ameyo
  • Azure Active Directory
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • DSM
  • DocuWare
  • Docusnap
  • Dropbox Business
  • Easy Insight
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • Five9
  • FluentStream
  • FreshBooks
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • HR Active Directory Connect
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot Marketing Hub
  • Hubstaff
  • Identify
  • Insightly
  • Ivanti File Director
  • Jira
  • Keap
  • Klipfolio
  • LOGINventory
  • Lansweeper
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Orion
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SAPmonitoring
  • SEOshop eCommerce
  • STARFACE
  • STS Cloud
  • STS Tracker
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • SelectLine
  • ServiceNow
  • ServiceNow ITSM
  • Shopify
  • Slack
  • Smart CTI Connector
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • SwaggerHub
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zabbix
  • Zapier
  • Zoho CRM
  • Zoom Workplace
  • baramundi Management Suite
  • elevio
  • iContact
  • ilos
  • iorad
  • kompass
  • rexx Personal Management
  • rexx systems
  • vCenter Server