---
description: Compare Freshdesk vs Keeping.com for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Keeping.com | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Keeping.com](https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com)

# Compare Freshdesk vs Keeping.com

Canonical: https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com

> Detailed comparison between Freshdesk and Keeping.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Keeping.com |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 15 |
| **Starting Price** | US$19,00 | US$12,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Freshdesk

- Access Controls/Permissions
- Alerts/Escalation
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Management
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Prioritization
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Wiki
- Workflow Management

### Keeping.com

- Access Controls/Permissions
- Alerts/Escalation
- Email Management
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritization
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Keeping.com Profile](https://www.getapp.za.com/software/2068911/keeping-com)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Keeping.com | GetApp South Africa 2026","description":"Compare Freshdesk vs Keeping.com for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/2068911/keeping-com#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Keeping.com","description":"Keeping.com is a collaborative customer support tool that helps businesses connect with a shared inbox to assign tickets, discuss issues, and track progress inside Gmail accounts. The platform enables stakeholders to automatically convert incoming emails into tickets so that teams can track and manage customer support requests directly from the inbox.\n\nKeeping.com allows managers to distribute tickets among team members, ensuring that all support requests are handled promptly. With private notes, employees can discuss and collaborate on tickets with colleagues in real-time. Its advanced analytics feature lets operators track ticket metrics, gain insights into team performances and identify areas of improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ad446c6c-5d9e-4eb8-a82d-6f8df23cb465.png","url":"https://www.getapp.za.com/software/2068911/keeping-com","@id":"https://www.getapp.za.com/software/2068911/keeping-com#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":15},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Keeping.com","position":3,"item":"https://www.getapp.za.com/compare/10317/2068911/freshdesk/vs/keeping-com","@type":"ListItem"}]}]}
</script>