Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$15,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(2 228)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Overall rating

4 /5
(156)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
3,8/5
Value for Money
3,8/5

Total features 91

  • API
  • Absence Management
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Channel Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Configurable Workflow
  • Contact History
  • Content Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Factor Authentication
  • URL Customization
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 74

  • API
  • Absence Management
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Channel Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Configurable Workflow
  • Contact History
  • Content Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Factor Authentication
  • URL Customization
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • All-In-One Designer
  • Bitium
  • Constant Contact
  • Customer Thermometer
  • Freshsuccess
  • Help Desk Migration
  • HelpOnClick
  • Instapage
  • Jira Service Management
  • Magento Commerce
  • All-In-One Designer
  • Bitium
  • Constant Contact
  • Customer Thermometer
  • Freshsuccess
  • Help Desk Migration
  • HelpOnClick
  • Instapage
  • Jira Service Management
  • Magento Commerce