Freshdesk vs Help Scout

 

Freshdesk

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Help Scout

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month US$12,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Chat
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Prioritizing
Real Time Monitoring
Reminders
Reporting & Statistics
Social Media Integration
Support Ticket Management
Third Party Integration
Workflow Management

Integrations

Bitium
Campaign Monitor
Capsule
Constant Contact
Customer Thermometer
HelpOnClick Live Chat Software
Infusionsoft
Instapage
Kissmetrics
Nimble
Olark live chat
PipelineDeals
Pipeliner CRM
SeamlessGov
Slack
SnapEngage
WorkflowMax
Zapier