Freshdesk

Online helpdesk system and customer service software
(2216 reviews)
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Pipedrive

CRM built by salespeople, for salespeople
(2244 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$19,00/month
US$15,00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Absence Management Absence Management
Absence Management
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Management Activity Management
Activity Management
Activity Tracking Activity Tracking
Activity Tracking
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
CRM Integration CRM Integration
CRM Integration
Calendar Management Calendar Management
Calendar Management
Calendar Sync with Google Calendar Sync with Google
Calendar Sync with Google
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Categorization Categorization
Categorization
Chat Chat
Chat
Click Tracking Click Tracking
Click Tracking
Collaboration Tools Collaboration Tools
Collaboration Tools
Conferencing Conferencing
Conferencing
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Dashboard Creation Dashboard Creation
Dashboard Creation
Data Filtering Data Filtering
Data Filtering
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Synchronization Data Synchronization
Data Synchronization
Data Visualization Data Visualization
Data Visualization
Document Management Document Management
Document Management
Document Storage Document Storage
Document Storage
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Duplicate Detection Duplicate Detection
Duplicate Detection
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
File Management File Management
File Management
Filtered Views Filtered Views
Filtered Views
Follow-up Scheduling Follow-up Scheduling
Follow-up Scheduling
Forecasting Forecasting
Forecasting
Gamification Gamification
Gamification
Goal Setting / Tracking Goal Setting / Tracking
Goal Setting / Tracking
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Inbox Management Inbox Management
Inbox Management
Instant Messaging Instant Messaging
Instant Messaging
Lead Assignment Lead Assignment
Lead Assignment
Lead Capture Lead Capture
Lead Capture
Lead Distribution Lead Distribution
Lead Distribution
Lead Management Lead Management
Lead Management
Lead Nurturing Lead Nurturing
Lead Nurturing
Meeting Management Meeting Management
Meeting Management
Microsoft Outlook Integration Microsoft Outlook Integration
Microsoft Outlook Integration
Mobile Alerts Mobile Alerts
Mobile Alerts
Mobile Integration Mobile Integration
Mobile Integration
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Country Multi-Country
Multi-Country
Multi-Currency Multi-Currency
Multi-Currency
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Opportunity Management Opportunity Management
Opportunity Management
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Pipeline Management Pipeline Management
Pipeline Management
Pipeline Reports Pipeline Reports
Pipeline Reports
Planning Tools Planning Tools
Planning Tools
Prioritizing Prioritizing
Prioritizing
Project Time Tracking Project Time Tracking
Project Time Tracking
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Updates Real Time Updates
Real Time Updates
Receiving Receiving
Receiving
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Sales Analytics Sales Analytics
Sales Analytics
Sales Forecasting Sales Forecasting
Sales Forecasting
Sales Reporting Sales Reporting
Sales Reporting
Sales Tracking Sales Tracking
Sales Tracking
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Task Management Task Management
Task Management
Task Scheduling Task Scheduling
Task Scheduling
Template Management Template Management
Template Management
Third Party Integration Third Party Integration
Third Party Integration
Time Clock Integration Time Clock Integration
Time Clock Integration
Timer Timer
Timer
To-Do List To-Do List
To-Do List
URL Customization URL Customization
URL Customization
Visual Analytics Visual Analytics
Visual Analytics
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

ActiveCampaign ActiveCampaign
ActiveCampaign
Acuity Scheduling Acuity Scheduling
Acuity Scheduling
Bitium Bitium
Bitium
Constant Contact Constant Contact
Constant Contact
Freshdesk Freshdesk
Freshdesk
Help Scout Help Scout
Help Scout
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
HelpOnClick Live Chat Software
HubSpot Marketing Hub HubSpot Marketing Hub
HubSpot Marketing Hub
Instapage Instapage
Instapage
Nimble Nimble
Nimble
Olark Olark
Olark
PieSync PieSync
PieSync
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
SeamlessGov SeamlessGov
SeamlessGov
Survicate Survicate
Survicate
WorkflowMax WorkflowMax
WorkflowMax
Zapier Zapier
Zapier