Freshdesk vs SysAid

 

Freshdesk

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SysAid

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month US$3 000,00/year
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Chat
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Prioritizing
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Workflow Management

Integrations

Axonius
BeyondTrust
Bitium
Constant Contact
Ekran System
Help Desk Migration
HelpOnClick Live Chat Software
Instapage
JIRA Software
Nagios XI
Nimble
Office 365
Olark live chat
OneLogin
Pipeliner CRM
Sage 50cloud
SeamlessGov
Trello
WorkflowMax
Zapier