Freshdesk

Online helpdesk system and customer service software
(2215 reviews)
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ProProfs Project

Simple Project Management Software
(64 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$19,00/month
US$19,00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Absence Management Absence Management
Absence Management
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
CRM Integration CRM Integration
CRM Integration
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Categorization Categorization
Categorization
Charting Charting
Charting
Chat Chat
Chat
Collaboration Tools Collaboration Tools
Collaboration Tools
Conferencing Conferencing
Conferencing
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import/Export Data Import/Export
Data Import/Export
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Expense Tracking Expense Tracking
Expense Tracking
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Gamification Gamification
Gamification
Gantt Charts Gantt Charts
Gantt Charts
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Instant Messaging Instant Messaging
Instant Messaging
Milestone Tracking Milestone Tracking
Milestone Tracking
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Country Multi-Country
Multi-Country
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Prioritizing Prioritizing
Prioritizing
Project Time Tracking Project Time Tracking
Project Time Tracking
Projections Projections
Projections
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Updates Real Time Updates
Real Time Updates
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Role Management Role Management
Role Management
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Time & Expense Tracking Time & Expense Tracking
Time & Expense Tracking
Time Clock Integration Time Clock Integration
Time Clock Integration
Timer Timer
Timer
URL Customization URL Customization
URL Customization
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Bitium Bitium
Bitium
Constant Contact Constant Contact
Constant Contact
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
HelpOnClick Live Chat Software
Instapage Instapage
Instapage
Localize Localize
Localize
Nimble Nimble
Nimble
Olark Olark
Olark
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
SeamlessGov SeamlessGov
SeamlessGov
WorkflowMax WorkflowMax
WorkflowMax
Zapier Zapier
Zapier