Freshdesk vs Bright Pattern

 

Freshdesk

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Bright Pattern

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month US$70,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Chat
Contact History
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Knowledge Base
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Integrations

Amazon EC2
Bitium
Constant Contact
Google Analytics
HelpOnClick Live Chat Software
Instapage
Microsoft Dynamics CRM
Nimble
Olark live chat
PaySimple
Pipeliner CRM
Salesforce Sales Cloud
SeamlessGov
ServiceNow
Twitter
WorkflowMax
Zapier
Zendesk
Zoho CRM