Freshdesk vs ShoreTel

 

Freshdesk

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ShoreTel

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month N/A
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Call Monitoring
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Live / Video Conferencing
Reporting & Statistics
Social Media Integration
Third Party Integration
Voice Mail

Integrations

AuguTech
Bitium
Constant Contact
HelpOnClick Live Chat Software
Instapage
JobDiva
Klipfolio
Logicbox
Nimble
Olark live chat
Oreka TR
Pipeliner CRM
SeamlessGov
SpitFire
Tigerpaw
VPI Capture
WorkflowMax
Zapier
injixo