---
description: Compare Freshdesk vs monday.com for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs monday.com | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> monday.com](https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com)

# Compare Freshdesk vs monday.com

Canonical: https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com

> Detailed comparison between Freshdesk and monday.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | monday.com |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3434 | 6037 |
| **Starting Price** | US$19,00 | US$9,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### monday.com

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View monday.com Profile](https://www.getapp.za.com/software/91734/monday-com)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs monday.com | GetApp South Africa 2026","description":"Compare Freshdesk vs monday.com for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/91734/monday-com#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3434},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"monday.com","description":"monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space. \n\nThe platform’s features include customizable workflow templates to manage anything your way, time tracking to meet important deadlines, automations to eliminate manual work, dashboards to gain valuable insights and know where things stand at a glance, and integrations with popular tools and apps to streamline processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a9776c27-ee24-450f-bbe3-cb4d10d13c72.png","url":"https://www.getapp.za.com/software/91734/monday-com","@id":"https://www.getapp.za.com/software/91734/monday-com#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":6037},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs monday.com","position":3,"item":"https://www.getapp.za.com/compare/10317/91734/freshdesk/vs/monday-com","@type":"ListItem"}]}]}
</script>