Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
US$29,00/month
- Free
- Subscription
Reviews
Ease of Use
4,5/5Features & Functionality
4,3/5Customer Service
4,6/5Value for Money
4,4/5Ease of Use
4,8/5Features & Functionality
4,7/5Customer Service
4,8/5Value for Money
4,8/5Features
Total features 91
- 360 Degree Feedback
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Application Integration
- Archiving & Retention
- Assignment Management
- Authentication
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Categorization
- Chat
- Collaboration Tools
- Conditional Logic
- Conferencing
- Contact Database
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Drag & Drop Interface
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Escalation Management
- Event Triggered Actions
- Feedback Automation
- Feedback Collection
- Feedback Management
- Filtered Views
- Gamification
- IVR / Voice Recognition
- Instant Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Performance Reports
- Prioritizing
- Process Control
- Project Time Tracking
- Question Branching
- Question Library
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- Trend Analysis
- URL Customization
- Website Integration
- Widgets
- Workflow Management
Total features 54
- 360 Degree Feedback
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Application Integration
- Archiving & Retention
- Assignment Management
- Authentication
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Categorization
- Chat
- Collaboration Tools
- Conditional Logic
- Conferencing
- Contact Database
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Drag & Drop Interface
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Escalation Management
- Event Triggered Actions
- Feedback Automation
- Feedback Collection
- Feedback Management
- Filtered Views
- Gamification
- IVR / Voice Recognition
- Instant Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Performance Reports
- Prioritizing
- Process Control
- Project Time Tracking
- Question Branching
- Question Library
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- Trend Analysis
- URL Customization
- Website Integration
- Widgets
- Workflow Management
Integrations
- Bitium
- Constant Contact
- Dropbox Business
- Google Analytics
- HelpOnClick
- Instapage
- LiveChat
- Mailchimp
- Nimble
- Olark
- Bitium
- Constant Contact
- Dropbox Business
- Google Analytics
- HelpOnClick
- Instapage
- LiveChat
- Mailchimp
- Nimble
- Olark
