Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$14,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(2 240)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Overall rating

4,2 /5
(4 784)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4/5
Value for Money
4,3/5

Total features 128

  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Direct Mail Management
  • Discussions / Forums
  • Dispatch Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Guided Problem Solving
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • Lifecycle Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Opportunity Management
  • Order Management
  • Order Processing
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Issues
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timeline Management
  • Timer
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support

Total features 325

  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Direct Mail Management
  • Discussions / Forums
  • Dispatch Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Guided Problem Solving
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • Lifecycle Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Opportunity Management
  • Order Management
  • Order Processing
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Issues
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timeline Management
  • Timer
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support
  • Aircall
  • Ameyo
  • Amity
  • Aura Call Center Elite
  • BILLIVING
  • Batchbook
  • Bedrock Data
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • DocuSign
  • Dropbox Business
  • Easy Insight
  • Eventbrite
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GetResponse
  • GitHub
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Join.Me
  • JotForm
  • Keap
  • Kixie PowerCall
  • Klipfolio
  • LinkedIn for Business
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PandaDoc
  • PayPal
  • PieSync
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Quoter
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • SimplyCast
  • Skyvia
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Trello
  • Twilio
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer
  • elevio
  • iContact
  • ilos
  • iorad
  • Aircall
  • Ameyo
  • Amity
  • Aura Call Center Elite
  • BILLIVING
  • Batchbook
  • Bedrock Data
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • DocuSign
  • Dropbox Business
  • Easy Insight
  • Eventbrite
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GetResponse
  • GitHub
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Join.Me
  • JotForm
  • Keap
  • Kixie PowerCall
  • Klipfolio
  • LinkedIn for Business
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PandaDoc
  • PayPal
  • PieSync
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Quoter
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • SimplyCast
  • Skyvia
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Trello
  • Twilio
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer
  • elevio
  • iContact
  • ilos
  • iorad