FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$20,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,6 /5
(64)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,4 /5
(61)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,3/5

Total features 61

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Email Management
  • Employee Communities
  • Event Triggered Actions
  • Gamification
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Location
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • PCI Compliance
  • Performance Metrics
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Prioritization
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • SMS Messaging
  • Sales Forecasting
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Unattended Call Management
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Who Answered Log
  • Workflow Management
  • Workforce Management

Total features 74

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Email Management
  • Employee Communities
  • Event Triggered Actions
  • Gamification
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Location
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • PCI Compliance
  • Performance Metrics
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Streaming
  • Prioritization
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • SMS Messaging
  • Sales Forecasting
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Unattended Call Management
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Who Answered Log
  • Workflow Management
  • Workforce Management
  • Freshdesk
  • Google Workspace
  • Microsoft 365
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • VanillaSoft
  • Zendesk
  • Freshdesk
  • Google Workspace
  • Microsoft 365
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • VanillaSoft
  • Zendesk