FluentStream vs Callbox
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Overview
Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more.
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Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
No images available
Pricing
Starting from
US$20.00/month
- Free Version
- Free Trial
- Subscription
Starting from
R$34.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.6/ 5Ease of Use
5/ 5Features
4.9/ 5Customer Service
4.8/ 5Value for Money
5/ 5Features
Total features 53
- @mentions
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Attendance Management
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Contract/License Management
- Cost Analysis
- Customer Communication
- Customer Database
- Customer History
- Customer Support
- Customer Surveys
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Faxes
- Electronic Hand Raising
- Email Templates
- Employee Communities
- Employee Database
- Employee Management
- Employee Photos
- Employee Scheduling
- Employee Time Tracking
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales/Marketing
- Fraud Detection
- Group Messaging
- Help Desk Management
- IVR
- Inbound Call Center
- Inbound Reporting
- Incident Management
- Interaction Tracking
- Labor Forecasting
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Location
- Multi-User Collaboration
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Prioritization
- Private Chat
- Proactive Chat
- Process/Workflow Automation
- Productivity Analysis
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Off Management
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- Unattended Call Management
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Website Integration
- Who Answered Log
- Widgets
- Workflow Management
Total features 181
- @mentions
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Attendance Management
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Contract/License Management
- Cost Analysis
- Customer Communication
- Customer Database
- Customer History
- Customer Support
- Customer Surveys
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Faxes
- Electronic Hand Raising
- Email Templates
- Employee Communities
- Employee Database
- Employee Management
- Employee Photos
- Employee Scheduling
- Employee Time Tracking
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales/Marketing
- Fraud Detection
- Group Messaging
- Help Desk Management
- IVR
- Inbound Call Center
- Inbound Reporting
- Incident Management
- Interaction Tracking
- Labor Forecasting
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Location
- Multi-User Collaboration
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Prioritization
- Private Chat
- Proactive Chat
- Process/Workflow Automation
- Productivity Analysis
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time Off Management
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- Unattended Call Management
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Website Integration
- Who Answered Log
- Widgets
- Workflow Management
Integrations
- Bitrix24
- CRM
- Dynamics TMS
- Fleeg
- Goodsales
- Google Voice
- Google Workspace
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Messenger
- Microsoft Teams
- Pipedrive
- RD Station
- ServiceNow
- Telegram
- Bitrix24
- CRM
- Dynamics TMS
- Fleeg
- Goodsales
- Google Voice
- Google Workspace
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Messenger
- Microsoft Teams
- Pipedrive
- RD Station
- ServiceNow
- Telegram
