Autotask PSA vs BOSSDesk

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(137)

Ease of Use

3.9/ 5

Features

4.2/ 5

Customer Service

4.1/ 5

Value for Money

4.0/ 5

Overall rating

4.7 /5
(126)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5

Total features 86

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Backup and Recovery
  • Barcode/Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Expense Tracking
  • Financial Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Widgets
  • Workflow Management

Total features 99

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Backup and Recovery
  • Barcode/Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Expense Tracking
  • Financial Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Widgets
  • Workflow Management
  • Acronis Cyber Backup
  • Auvik
  • Bitium
  • BrightGauge
  • ChatGPT
  • Client Heartbeat
  • Cloud Elements
  • ConnectBooster
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • Customer Thermometer
  • Datto RMM
  • Datto Workplace
  • Flow
  • IT Glue
  • Kaseya VSA
  • Liongard
  • LogMeIn Rescue
  • LogicMonitor
  • MSP360 Managed Backup
  • N-sight
  • Naverisk
  • NinjaOne
  • Passportal
  • Pulseway
  • QuickBooks Online
  • QuickBooks Online Advanced
  • QuoteWerks
  • Quoter
  • ScalePad Lifecycle Manager
  • TeamViewer Remote
  • Tpad PBX
  • Xero
  • Zapier
  • Acronis Cyber Backup
  • Auvik
  • Bitium
  • BrightGauge
  • ChatGPT
  • Client Heartbeat
  • Cloud Elements
  • ConnectBooster
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • Customer Thermometer
  • Datto RMM
  • Datto Workplace
  • Flow
  • IT Glue
  • Kaseya VSA
  • Liongard
  • LogMeIn Rescue
  • LogicMonitor
  • MSP360 Managed Backup
  • N-sight
  • Naverisk
  • NinjaOne
  • Passportal
  • Pulseway
  • QuickBooks Online
  • QuickBooks Online Advanced
  • QuoteWerks
  • Quoter
  • ScalePad Lifecycle Manager
  • TeamViewer Remote
  • Tpad PBX
  • Xero
  • Zapier