---
description: Compare Autotask PSA vs Freshservice for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Autotask PSA vs Freshservice | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Autotask PSA \<span\>vs\</span\> Freshservice](https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice)

# Compare Autotask PSA vs Freshservice

Canonical: https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice

> Detailed comparison between Autotask PSA and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Autotask PSA | Freshservice |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 156 | 798 |
| **Starting Price** | - | US$19,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Autotask PSA

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Billing & Invoicing
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- IT Asset Tracking
- Live Chat
- Project Management
- Real-Time Data
- Scheduling
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Billing & Invoicing
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- IT Asset Tracking
- Live Chat
- Project Management
- Real-Time Data
- Scheduling
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Autotask PSA Profile](https://www.getapp.za.com/software/10348/autotask-psa)
- [View Freshservice Profile](https://www.getapp.za.com/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Autotask PSA vs Freshservice | GetApp South Africa 2026","description":"Compare Autotask PSA vs Freshservice for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice","about":[{"@id":"https://www.getapp.za.com/software/10348/autotask-psa#software"},{"@id":"https://www.getapp.za.com/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Autotask PSA","description":"Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the\nmission-critical tools needed to run an IT managed services business. A single pane of glass view provides\nfull visibility into services, internal operations, customers, and prospects to improve efficiency and service with workflows optimized for MSPs to help resolve tickets faster—and make data-driven decisions to improve efficiency, accountability, and profitability.\n\nAutotask PSA is a 100% SaaS application which means there is no hardware to test, maintain, or update. Autotask PSA has a proven track record of consistently delivering enterprise-grade, 99.99% uptime. Autotask PSA also offers a secure platform, with Datto requiring\ntwo-factor authentication, undergoing routine penetration testing and infrastructure hardening, and actively monitoring for unauthorized access attempts.\n\nAutotask PSA is the central hub for any MSP, and Datto’s open platform and API enables it to integrate with more than 200 critical applications such as remote monitoring and management and accounting solutions that an MSP needs to run their business. The single pane of glass increases efficiency and productivity\nwith intelligence to quickly identify relevant solutions from the knowledge base to solve issues more quickly and optimize workflows for MSPs to save time on every ticket.\n\nAutotask PSA enables MSPs to work faster and easier with customizable dashboards for each individual user, providing an instant understanding of what’s happening with widgets that show mission-critical business data in real time. MSPs can track the metrics that matter and dig into the granular reporting that provides intelligence to make the best decisions for the company, such as ticket backlog, service level agreement compliance, resource utilization, and client satisfaction. Widgets are completely configurable to elevate helpful information based on each ticket or task so that it can lead the user to make smarter, data-driven\ndecisions and be more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/44d1b4bf-8b87-4f0f-8ec5-149f792f6381.png","url":"https://www.getapp.za.com/software/10348/autotask-psa","@id":"https://www.getapp.za.com/software/10348/autotask-psa#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":156},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.za.com/software/91351/freshservice","@id":"https://www.getapp.za.com/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":798},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Autotask PSA vs Freshservice","position":3,"item":"https://www.getapp.za.com/compare/10348/91351/autotask-psa/vs/freshservice","@type":"ListItem"}]}]}
</script>