Autotask PSA vs JIRA Service Management
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Overview
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$19.04/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
4.2/ 5Customer Service
4.1/ 5Value for Money
4.0/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.3/ 5Features
Total features 86
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Billable Items Tracking
- Billing & Invoicing
- Bug/Issue Capture
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Employee Management
- Expense Tracking
- Feedback Management
- Financial Management
- For IT Project Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Vendor Management
- Widgets
- Workflow Management
Total features 113
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Billable Items Tracking
- Billing & Invoicing
- Bug/Issue Capture
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Employee Management
- Expense Tracking
- Feedback Management
- Financial Management
- For IT Project Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Vendor Management
- Widgets
- Workflow Management
Integrations
- 8x8 Contact Center
- Acronis Cyber Backup
- Apwide Golive
- Asana
- Atlas CRM
- Auvik
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitium
- Box
- BrightGauge
- Clerk Invoices
- Client Heartbeat
- Cloud Elements
- Confluence
- ConnectBooster
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- Customer Thermometer
- Datto RMM
- Datto Workplace
- Docusign
- Dropbox Business
- EazyBI Cloud
- Elements Connect
- Flow
- Foxly
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Docs
- Google Drive
- Hootsuite
- IT Glue
- Instabug
- Intercom
- Jira
- Kaseya VSA
- Kayako
- Liongard
- LiveChat
- LogMeIn Rescue
- LogicMonitor
- MSP360 Managed Backup
- Metric.ai
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- N-sight
- Naverisk
- NinjaOne
- OKR for Jira
- OneDrive
- PagerDuty
- Passportal
- Pulseway
- QMetry Test Manager
- QuickBooks Online
- QuickBooks Online Advanced
- Quip
- QuoteWerks
- Quoter
- Revyz Data Manager for Jira
- Rewind
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- SumUp
- Tempo Timesheets
- TimeTracker
- Toggl Track
- Tpad PBX
- Trello
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Watchtower
- Workplace from Meta
- Xero
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- 8x8 Contact Center
- Acronis Cyber Backup
- Apwide Golive
- Asana
- Atlas CRM
- Auvik
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitium
- Box
- BrightGauge
- Clerk Invoices
- Client Heartbeat
- Cloud Elements
- Confluence
- ConnectBooster
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- Customer Thermometer
- Datto RMM
- Datto Workplace
- Docusign
- Dropbox Business
- EazyBI Cloud
- Elements Connect
- Flow
- Foxly
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Docs
- Google Drive
- Hootsuite
- IT Glue
- Instabug
- Intercom
- Jira
- Kaseya VSA
- Kayako
- Liongard
- LiveChat
- LogMeIn Rescue
- LogicMonitor
- MSP360 Managed Backup
- Metric.ai
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- N-sight
- Naverisk
- NinjaOne
- OKR for Jira
- OneDrive
- PagerDuty
- Passportal
- Pulseway
- QMetry Test Manager
- QuickBooks Online
- QuickBooks Online Advanced
- Quip
- QuoteWerks
- Quoter
- Revyz Data Manager for Jira
- Rewind
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- SumUp
- Tempo Timesheets
- TimeTracker
- Toggl Track
- Tpad PBX
- Trello
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Watchtower
- Workplace from Meta
- Xero
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io