Webex Suite vs Talkdesk
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Overview
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$85.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 184
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Item Tracking
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Attendee Management
- Audience Analytics
- Audience Engagement
- Audio Calls
- Audit Trail
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Availability Indicator
- Blended Call Center
- Brainstorming
- Brand Management
- Breakout Rooms
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Desktop/Browser Sharing
- Diagnostic Tools
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Hand Raising
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Management
- Event Scheduling
- Event Triggered Actions
- File Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- HD Audio/Video
- Host Controls
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Live Streaming Production
- Live Streaming Software
- Lock Meetings
- Manual Dialer
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Moderation
- Monitoring
- Multi hosts
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multimedia Support
- Multiple Camera Feeds
- Multiple Scripts
- Multistreaming
- On-Demand Recording
- On-Demand Webcasting
- On-Demand Webinars
- Online Registration
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance Monitoring
- Phone Key Input
- Polls/Voting
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Prioritization
- Private Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Time Tracking
- Projections
- Q&A Management
- Quality Management
- Queue Management
- Real Time Editing
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Broadcasting
- Recording
- Registration Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Softphone Software
- Split/Multi-Screen
- Status Tracking
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Reservations
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Monetization Tools
- Video Streaming
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Whiteboard
- Workflow Management
- Workforce Management
Total features 97
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Item Tracking
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Attendee Management
- Audience Analytics
- Audience Engagement
- Audio Calls
- Audit Trail
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Availability Indicator
- Blended Call Center
- Brainstorming
- Brand Management
- Breakout Rooms
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Desktop/Browser Sharing
- Diagnostic Tools
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Hand Raising
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Management
- Event Scheduling
- Event Triggered Actions
- File Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- HD Audio/Video
- Host Controls
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Live Streaming Production
- Live Streaming Software
- Lock Meetings
- Manual Dialer
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Moderation
- Monitoring
- Multi hosts
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multimedia Support
- Multiple Camera Feeds
- Multiple Scripts
- Multistreaming
- On-Demand Recording
- On-Demand Webcasting
- On-Demand Webinars
- Online Registration
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Performance Monitoring
- Phone Key Input
- Polls/Voting
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Prioritization
- Private Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Time Tracking
- Projections
- Q&A Management
- Quality Management
- Queue Management
- Real Time Editing
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Broadcasting
- Recording
- Registration Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Social Media Integration
- Social Media Streaming
- Softphone Software
- Split/Multi-Screen
- Status Tracking
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Reservations
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Monetization Tools
- Video Streaming
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Whiteboard
- Workflow Management
- Workforce Management
Integrations
- Acquire
- Airkit
- Avochato
- BigCommerce
- Brand Embassy
- C3 Payment
- Calabrio ONE
- Chronus
- Contactually
- CrankWheel
- Cvent Event Management
- Dasceq
- Freshdesk
- GitHub
- Google Chrome
- Google Contacts
- Groove
- Help Scout
- Highrise
- Highspot
- Hoopla
- Hyro
- Intercom
- Keap
- Knowmax
- Kustomer
- LiveChat
- Lucidspark
- Microcall
- Microsoft Outlook
- Microsoft Teams
- NV Desk
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- Spiky.ai
- Tap My Back
- Teneo
- Tethr
- Textline
- Theta Lake Compliance Suite
- UserVoice
- Userlike
- Vedubox
- Zapier
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- Zoho Mail
- eleveo Workforce Optimization
- eyeson
- Acquire
- Airkit
- Avochato
- BigCommerce
- Brand Embassy
- C3 Payment
- Calabrio ONE
- Chronus
- Contactually
- CrankWheel
- Cvent Event Management
- Dasceq
- Freshdesk
- GitHub
- Google Chrome
- Google Contacts
- Groove
- Help Scout
- Highrise
- Highspot
- Hoopla
- Hyro
- Intercom
- Keap
- Knowmax
- Kustomer
- LiveChat
- Lucidspark
- Microcall
- Microsoft Outlook
- Microsoft Teams
- NV Desk
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- Spiky.ai
- Tap My Back
- Teneo
- Tethr
- Textline
- Theta Lake Compliance Suite
- UserVoice
- Userlike
- Vedubox
- Zapier
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- Zoho Mail
- eleveo Workforce Optimization
- eyeson