Webex Suite vs Talkdesk

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$85.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(7,422)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Overall rating

4.5 /5
(728)

Ease of Use

4.7/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Total features 184

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assignment Management
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • Audio Calls
  • Audit Trail
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Availability Indicator
  • Blended Call Center
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Scheduling
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • HD Audio/Video
  • Host Controls
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Live Streaming Production
  • Live Streaming Software
  • Lock Meetings
  • Manual Dialer
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Scripts
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Registration
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Projections
  • Q&A Management
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real Time Screen Sharing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Softphone Software
  • Split/Multi-Screen
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted/Locked Screen Sharing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third-Party Integrations
  • Ticket Reservations
  • To-Do List
  • Two Way Audio & Video
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Version Control
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Management
  • Video Monetization Tools
  • Video Streaming
  • Video Support
  • Virtual Assistant
  • Virtual Backgrounds
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Whiteboard
  • Workflow Management
  • Workforce Management

Total features 97

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assignment Management
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • Audio Calls
  • Audit Trail
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Availability Indicator
  • Blended Call Center
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Scheduling
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • HD Audio/Video
  • Host Controls
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Live Streaming Production
  • Live Streaming Software
  • Lock Meetings
  • Manual Dialer
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Scripts
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Registration
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone Key Input
  • Polls/Voting
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Projections
  • Q&A Management
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real Time Screen Sharing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Softphone Software
  • Split/Multi-Screen
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted/Locked Screen Sharing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Text to Speech
  • Third-Party Integrations
  • Ticket Reservations
  • To-Do List
  • Two Way Audio & Video
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Version Control
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Management
  • Video Monetization Tools
  • Video Streaming
  • Video Support
  • Virtual Assistant
  • Virtual Backgrounds
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Whiteboard
  • Workflow Management
  • Workforce Management
  • Acquire
  • Airkit
  • Avochato
  • BigCommerce
  • Brand Embassy
  • C3 Payment
  • Calabrio ONE
  • Chronus
  • Contactually
  • CrankWheel
  • Cvent Event Management
  • Dasceq
  • Freshdesk
  • GitHub
  • Google Chrome
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Highspot
  • Hoopla
  • Hyro
  • Intercom
  • Keap
  • Knowmax
  • Kustomer
  • LiveChat
  • Lucidspark
  • Microcall
  • Microsoft Outlook
  • Microsoft Teams
  • NV Desk
  • Nimble
  • Observe.AI
  • Olark
  • OnePageCRM
  • Pipedrive
  • Playvox
  • ProcedureFlow
  • Replicant
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Scorebuddy
  • Shopify
  • Slack
  • Slybroadcast
  • SmartAction Omni-bot
  • Snapsolv
  • Spiky.ai
  • Tap My Back
  • Teneo
  • Tethr
  • Textline
  • Theta Lake Compliance Suite
  • UserVoice
  • Userlike
  • Vedubox
  • Zapier
  • Zappix Digital Patient Engagement
  • Zendesk Suite
  • Zingtree
  • Zoho CRM
  • Zoho Mail
  • eleveo Workforce Optimization
  • eyeson
  • Acquire
  • Airkit
  • Avochato
  • BigCommerce
  • Brand Embassy
  • C3 Payment
  • Calabrio ONE
  • Chronus
  • Contactually
  • CrankWheel
  • Cvent Event Management
  • Dasceq
  • Freshdesk
  • GitHub
  • Google Chrome
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Highspot
  • Hoopla
  • Hyro
  • Intercom
  • Keap
  • Knowmax
  • Kustomer
  • LiveChat
  • Lucidspark
  • Microcall
  • Microsoft Outlook
  • Microsoft Teams
  • NV Desk
  • Nimble
  • Observe.AI
  • Olark
  • OnePageCRM
  • Pipedrive
  • Playvox
  • ProcedureFlow
  • Replicant
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Scorebuddy
  • Shopify
  • Slack
  • Slybroadcast
  • SmartAction Omni-bot
  • Snapsolv
  • Spiky.ai
  • Tap My Back
  • Teneo
  • Tethr
  • Textline
  • Theta Lake Compliance Suite
  • UserVoice
  • Userlike
  • Vedubox
  • Zapier
  • Zappix Digital Patient Engagement
  • Zendesk Suite
  • Zingtree
  • Zoho CRM
  • Zoho Mail
  • eleveo Workforce Optimization
  • eyeson