GoTo Connect vs 8x8 Contact Center
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Overview
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
3.9/ 5Value for Money
4.2/ 5Features
Total features 95
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Customer History
- Customizable Reports
- Electronic Signature
- Employee Activity Monitoring
- Employee Scheduling
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- International Calling
- Labor Forecasting
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Communications
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Softphone Software
- Survey/Poll Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Two Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Total features 48
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Customer History
- Customizable Reports
- Electronic Signature
- Employee Activity Monitoring
- Employee Scheduling
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- International Calling
- Labor Forecasting
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Communications
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Sharing
- Softphone Software
- Survey/Poll Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Two Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Google Workspace
- Microsoft Azure
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- Zendesk Suite
- Zoho CRM
- Google Workspace
- Microsoft Azure
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- Zendesk Suite
- Zoho CRM
