Dialpad vs OpenPhone
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Overview
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
OpenPhone is the collaborative phone system trusted by teams at over 50,000 businesses.
It brings your customer calls, texts, and contacts into an intuitive, AI-powered app that works across all your devices.
OpenPhone is the collaborative phone system trusted by teams at over 50,000 businesses.
It brings your customer calls, texts, and contacts into an...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$27.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.0/ 5Value for Money
4.1/ 5Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Features
Total features 82
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customizable Caller ID
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Management
Total features 43
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customizable Caller ID
- Dashboard
- Drag & Drop
- Employee Directory
- Fax Management
- File Transfer
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Speech Synthesis
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Management
Integrations
- Abstrakt
- Alexa
- AzureDesk
- Bubble
- Bullhorn ATS & CRM
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB360
- Ceipal Procurewise
- Chorus
- Clio
- Cloze
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought
- Front
- Gmail
- Gong.io
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Intercom
- Jiminny
- KIZEN
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Theta Lake Compliance Suite
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Abstrakt
- Alexa
- AzureDesk
- Bubble
- Bullhorn ATS & CRM
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB360
- Ceipal Procurewise
- Chorus
- Clio
- Cloze
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought
- Front
- Gmail
- Gong.io
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Intercom
- Jiminny
- KIZEN
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Theta Lake Compliance Suite
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
