User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$49,00/month

  • Free
  • Subscription

Starting from

US$12,00/month

  • Free
  • Subscription

Overall rating

4,6 /5
(27)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,5 /5
(1 622)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,3/5
Value for Money
4,5/5

Total features 111

  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Sales Reporting
  • Sales Tracking
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 114

  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SMS Marketing Managment
  • SSL Security
  • Sales Reporting
  • Sales Tracking
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Brainier LMS
  • Cameyo
  • Customer Thermometer
  • Direct Claim Solution
  • Flowmon
  • Jobma
  • Kandji
  • Travis CI
  • Web Tracks
  • Wordpress
  • Brainier LMS
  • Cameyo
  • Customer Thermometer
  • Direct Claim Solution
  • Flowmon
  • Jobma
  • Kandji
  • Travis CI
  • Web Tracks
  • Wordpress