User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$49,00/month

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,6 /5
(30)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 211

  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • Built-In Database
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Database
  • Clock In / Out
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conditional Logic
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geotargeting
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Local Caller ID
  • MMS
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Signature Management
  • Single Sign On
  • Skills Tracking
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Softphone Software
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Time Zone Tracking
  • Timesheet Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management
  • eCommerce Management

Total features 151

  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • Built-In Database
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Database
  • Clock In / Out
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conditional Logic
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Forecasting
  • Forms Management
  • Full Text Search
  • Geotargeting
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Local Caller ID
  • MMS
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Signature Management
  • Single Sign On
  • Skills Tracking
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Softphone Software
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Time Zone Tracking
  • Timesheet Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management
  • eCommerce Management
  • 1ShoppingCart
  • 3dcart
  • Asgard Scheduling Software
  • Asterisk
  • AuguTech
  • BigCommerce
  • Convoso
  • CoreCommerce
  • Data.com Contacts
  • Drupal
  • Facebook
  • FullContact
  • Gmail
  • Google Docs
  • Google Drive
  • Google Workspace
  • HipChat
  • Insightly
  • Intercom
  • Joomla
  • Less Annoying CRM
  • Magento Commerce
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pinnacle Cart
  • Pipedrive
  • PrestaShop
  • Qubicles
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • TeamSupport
  • Trello
  • Twilio
  • Twitter
  • Vtiger CRM
  • Weebly
  • Wix
  • WordPress
  • Zapier
  • Zen Cart
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • ekmPowershop
  • 1ShoppingCart
  • 3dcart
  • Asgard Scheduling Software
  • Asterisk
  • AuguTech
  • BigCommerce
  • Convoso
  • CoreCommerce
  • Data.com Contacts
  • Drupal
  • Facebook
  • FullContact
  • Gmail
  • Google Docs
  • Google Drive
  • Google Workspace
  • HipChat
  • Insightly
  • Intercom
  • Joomla
  • Less Annoying CRM
  • Magento Commerce
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pinnacle Cart
  • Pipedrive
  • PrestaShop
  • Qubicles
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • TeamSupport
  • Trello
  • Twilio
  • Twitter
  • Vtiger CRM
  • Weebly
  • Wix
  • WordPress
  • Zapier
  • Zen Cart
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • ekmPowershop