User vs Zendesk

 

User

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Zendesk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

US$79,00/month US$5,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Integrations

123FormBuilder
Brainier LMS
Clarizen
ClickDesk
Get Satisfaction
Innotas
InsightSquared
Jobma
OpenKM
Podio
Remedy IT Service Management
Travis CI
Twitter
Vivocha
Web Tracks
Wordpress
Workteam OKR Goal Management
Yonyx
Zendesk Chat