JivoChat vs Freshchat
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Overview
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$19.00/year
- Free Version
- Free Trial
- Subscription
Starting from
₹1,799.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.1/ 5Features
4.0/ 5Customer Service
3.9/ 5Value for Money
4.0/ 5Features
Total features 72
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Caller ID
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- Geotargeting
- IVR
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Opportunity Management
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Virtual Assistant
- Workflow Management
Total features 64
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Caller ID
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- Geotargeting
- IVR
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Opportunity Management
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Virtual Assistant
- Workflow Management
Integrations
- Adobe Commerce
- BigCommerce
- Bird
- Bitrix24
- Brevo
- Calendly
- Drupal
- Ecwid
- Freshcaller
- Freshdesk
- Freshsales
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Klaviyo
- Kommo
- Landingi
- Mailchimp
- Meta for Business
- OpenCart
- Pipedrive
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- TeamViewer Remote
- Upscope
- Weebly
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
- Zluri
- Zoho CRM
- Adobe Commerce
- BigCommerce
- Bird
- Bitrix24
- Brevo
- Calendly
- Drupal
- Ecwid
- Freshcaller
- Freshdesk
- Freshsales
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Klaviyo
- Kommo
- Landingi
- Mailchimp
- Meta for Business
- OpenCart
- Pipedrive
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- TeamViewer Remote
- Upscope
- Weebly
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
- Zluri
- Zoho CRM