JivoChat vs Freshchat

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$19.00/year

  • Free Version
  • Free Trial
  • Subscription

Starting from

₹1,799.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(104)

Ease of Use

4.7/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5

Overall rating

4.1 /5
(112)

Ease of Use

4.1/ 5

Features

4.0/ 5

Customer Service

3.9/ 5

Value for Money

4.0/ 5

Total features 72

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • Geotargeting
  • IVR
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Workflow Management

Total features 64

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • Geotargeting
  • IVR
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Workflow Management
  • Adobe Commerce
  • BigCommerce
  • Bird
  • Bitrix24
  • Brevo
  • Calendly
  • Drupal
  • Ecwid
  • Freshcaller
  • Freshdesk
  • Freshsales
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Jira
  • Joomla
  • Klaviyo
  • Kommo
  • Landingi
  • Mailchimp
  • Meta for Business
  • OpenCart
  • Pipedrive
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • TeamViewer Remote
  • Upscope
  • Weebly
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zluri
  • Zoho CRM
  • Adobe Commerce
  • BigCommerce
  • Bird
  • Bitrix24
  • Brevo
  • Calendly
  • Drupal
  • Ecwid
  • Freshcaller
  • Freshdesk
  • Freshsales
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Jira
  • Joomla
  • Klaviyo
  • Kommo
  • Landingi
  • Mailchimp
  • Meta for Business
  • OpenCart
  • Pipedrive
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • TeamViewer Remote
  • Upscope
  • Weebly
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zluri
  • Zoho CRM