---
description: Compare JivoChat vs Chatlio for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JivoChat vs Chatlio | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [JivoChat \<span\>vs\</span\> Chatlio](https://www.getapp.za.com/compare/104113/109325/jivochat/vs/chatlio)

# Compare JivoChat vs Chatlio

Canonical: https://www.getapp.za.com/compare/104113/109325/jivochat/vs/chatlio

> Detailed comparison between JivoChat and Chatlio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JivoChat | Chatlio |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 105 | 7 |
| **Starting Price** | US$19,00 | US$29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### JivoChat

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customizable Branding
- File Sharing
- Geotargeting
- Lead Management
- Live Chat
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Chatlio

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Geotargeting
- Live Chat
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View JivoChat Profile](https://www.getapp.za.com/software/104113/jivochat)
- [View Chatlio Profile](https://www.getapp.za.com/software/109325/chatlio)
- [View Original Comparison](https://www.getapp.za.com/compare/104113/109325/jivochat/vs/chatlio)

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