The Beautifully Simple, Fast, and Powerful way to Accept Online Bookings, right from your own website. Also includes powerful automated wait list management, employee scheduling, and credit card payment processing with optional no-show fees for appointments.
The Beautifully Simple, Fast, and Powerful way to Accept Online Bookings, right from your own website. Also includes powerful automated wait list...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39,00/month

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

4,9 /5
(30)
Ease of Use
4,8/5
Features & Functionality
4,6/5
Customer Service
5/5
Value for Money
4,8/5

Overall rating

4,5 /5
(2 236)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Total features 145

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Formatting
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Database Support
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Restaurants
  • For Salons and Spas
  • Forms Management
  • Full Text Search
  • Gamification
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Instructor Management
  • Interaction Tracking
  • Interview Scheduling
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Forums
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Patient Records Management
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Point of Sale (POS)
  • Predictive Analytics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Issues
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Staff Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Transaction History
  • URL Customization
  • Virtual Assistant
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • iCalendar Support

Total features 128

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Formatting
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Database Support
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • For Restaurants
  • For Salons and Spas
  • Forms Management
  • Full Text Search
  • Gamification
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Instructor Management
  • Interaction Tracking
  • Interview Scheduling
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Member Management
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Forums
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Patient Records Management
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Point of Sale (POS)
  • Predictive Analytics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Issues
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Staff Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Transaction History
  • URL Customization
  • Virtual Assistant
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Web Forms
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • iCalendar Support
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • Braintree
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PayPal
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • Braintree
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PayPal
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad