Freshsales vs SugarCRM

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations. Ideal for B2B medium to large-sized companies.
SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effectiv...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,5 /5
(603)

Ease of Use

4,4/5

Features

4,4/5

Customer Service

4,5/5

Value for Money

4,4/5

Overall rating

3,8 /5
(406)

Ease of Use

3,6/5

Features

3,8/5

Customer Service

3,7/5

Value for Money

3,8/5

Total features 134

  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Batch Processing
  • Behavior Tracking
  • Brand Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Dashboard
  • Data Enrichment
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Demographic/Firmographic Data
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multiple Scoring Models
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Sequences
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Support Ticket Management
  • Tagging
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management

Total features 127

  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Batch Processing
  • Behavior Tracking
  • Brand Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Dashboard
  • Data Enrichment
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Demographic/Firmographic Data
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multiple Scoring Models
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Sequences
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Support Ticket Management
  • Tagging
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management
  • 8x8 Cloud Communication Platform
  • Acuity Scheduling
  • Aircall
  • Alfresco Mobile
  • AmazingMail
  • Asana
  • Brevo
  • CData Arc
  • Calendly
  • Campaign Monitor by Marigold
  • ChatGPT
  • CloudAgent
  • CloudHub
  • Constant Contact
  • DealHub
  • DocuSign
  • Drift
  • Dropbox Business
  • Epicor
  • Freshchat
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Maps
  • Google Workspace
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot CRM
  • HubSpot Sales Hub
  • Jira
  • LinkedIn Smart Connector
  • LiveOps
  • Mailchimp
  • Marketo Engage
  • Marketo Sales Connect
  • Meta for Business
  • Microsoft 365
  • Oktopost
  • Olark
  • PandaDoc
  • PhoneBurner
  • QuickBooks
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Quickbooks Pro
  • RT DocuSign
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Meetings
  • Ringover
  • SAP ERP
  • SalesLoft
  • Salesforce Marketing Cloud Account Engagement
  • Segment
  • Shopify
  • Shopify AX Connect
  • Shopify Collabs
  • Shopify POS
  • Shopify Plus
  • Slack
  • SyncApps
  • Trello
  • Triblio
  • Typeform
  • WhosOn
  • Xero
  • Zapier
  • Zendesk Suite
  • sales-i
  • 8x8 Cloud Communication Platform
  • Acuity Scheduling
  • Aircall
  • Alfresco Mobile
  • AmazingMail
  • Asana
  • Brevo
  • CData Arc
  • Calendly
  • Campaign Monitor by Marigold
  • ChatGPT
  • CloudAgent
  • CloudHub
  • Constant Contact
  • DealHub
  • DocuSign
  • Drift
  • Dropbox Business
  • Epicor
  • Freshchat
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Maps
  • Google Workspace
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot CRM
  • HubSpot Sales Hub
  • Jira
  • LinkedIn Smart Connector
  • LiveOps
  • Mailchimp
  • Marketo Engage
  • Marketo Sales Connect
  • Meta for Business
  • Microsoft 365
  • Oktopost
  • Olark
  • PandaDoc
  • PhoneBurner
  • QuickBooks
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Quickbooks Pro
  • RT DocuSign
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RingCentral Meetings
  • Ringover
  • SAP ERP
  • SalesLoft
  • Salesforce Marketing Cloud Account Engagement
  • Segment
  • Shopify
  • Shopify AX Connect
  • Shopify Collabs
  • Shopify POS
  • Shopify Plus
  • Slack
  • SyncApps
  • Trello
  • Triblio
  • Typeform
  • WhosOn
  • Xero
  • Zapier
  • Zendesk Suite
  • sales-i