DialedIn CCaaS vs CallTools
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Overview
DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.
DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Ease of Use
4.7/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.9/ 5Features
Total features 95
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Social Media Integration
- Third-Party Integrations
- Unified Communications
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Total features 64
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Social Media Integration
- Third-Party Integrations
- Unified Communications
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- 3CLogic
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- DebtPayPro
- Gmail
- Google Maps
- Google Sheets
- HighLevel
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invoca
- Keap
- LeadsPedia
- NetSuite
- Oracle CRM On Demand
- Pipedrive
- Podio
- Quickbase
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- Velocify
- Velocity
- Zapier
- Zendesk Suite
- Zoho CRM
- monday.com
- 3CLogic
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- DebtPayPro
- Gmail
- Google Maps
- Google Sheets
- HighLevel
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invoca
- Keap
- LeadsPedia
- NetSuite
- Oracle CRM On Demand
- Pipedrive
- Podio
- Quickbase
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- Velocify
- Velocity
- Zapier
- Zendesk Suite
- Zoho CRM
- monday.com
