Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$75,00/month

  • Free
  • Subscription

Starting from

US$13,00/month

  • Free
  • Subscription

Overall rating

4,1 /5
(101)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,8/5

Overall rating

4,5 /5
(53)
Ease of Use
4,6/5
Features & Functionality
4,5/5
Customer Service
4,5/5
Value for Money
4,6/5

Total features 143

  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Profile
  • Engagement Analytics
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Filtered Views
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Transaction History
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 179

  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Profile
  • Engagement Analytics
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Filtered Views
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Transaction History
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Better Proposals
  • BigCommerce
  • FullContact
  • Gong.io
  • Infobip
  • Korbyt
  • Magento Commerce
  • Mailchimp
  • Meets CRM
  • Microsoft Azure
  • Better Proposals
  • BigCommerce
  • FullContact
  • Gong.io
  • Infobip
  • Korbyt
  • Magento Commerce
  • Mailchimp
  • Meets CRM
  • Microsoft Azure