Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$75,00/month

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,1 /5
(111)
Ease of Use
4,3/5
Features & Functionality
4,1/5
Customer Service
3,7/5
Value for Money
3,9/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 132

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking

Total features 151

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Microsoft Azure
  • OneLogin
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Pivotal Tracker
  • Qubicles
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SugarCRM
  • TeamSupport
  • UserVoice
  • Verint Workforce Management
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Microsoft Azure
  • OneLogin
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Pivotal Tracker
  • Qubicles
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SugarCRM
  • TeamSupport
  • UserVoice
  • Verint Workforce Management
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate