Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$75,00/month

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

4,1 /5
(101)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,8/5

Overall rating

4,6 /5
(39)
Ease of Use
4,5/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,6/5

Total features 143

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Graphical Workflow Editor
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Online Forums
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Video Conferencing
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Total features 119

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Graphical Workflow Editor
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Online Forums
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Video Conferencing
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Basaas
  • Gong.io
  • Infobip
  • Infraspeak
  • Insocial
  • Jira
  • Korbyt
  • Microsoft Azure
  • OBI Engage
  • ONEiO
  • Basaas
  • Gong.io
  • Infobip
  • Infraspeak
  • Insocial
  • Jira
  • Korbyt
  • Microsoft Azure
  • OBI Engage
  • ONEiO