Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration.
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$75,00/month

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

4,1 /5
(103)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,9/5

Overall rating

4,5 /5
(332)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Total features 76

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Import
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Employee Database
  • Employee Portal
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Gantt Charts
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Workflow Management

Total features 70

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Import
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Employee Database
  • Employee Portal
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Gantt Charts
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Workflow Management
  • AgenTrak
  • Axonius
  • Ekran System
  • Gong.io
  • Help Desk Migration
  • Infobip
  • Jira
  • Korbyt
  • Nagios XI
  • OneLogin
  • AgenTrak
  • Axonius
  • Ekran System
  • Gong.io
  • Help Desk Migration
  • Infobip
  • Jira
  • Korbyt
  • Nagios XI
  • OneLogin