Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Leading global provider of AI-powered omnichannel cloud contact center software.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$75,00/month

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

4,1 /5
(101)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,8/5

Overall rating

4,7 /5
(91)
Ease of Use
4,6/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 143

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Application Integration
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Templates
  • Employee Database
  • Employee Management
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • HTML5 Technology
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support

Total features 151

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Application Integration
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Email Templates
  • Employee Database
  • Employee Management
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • HTML5 Technology
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Progressive Dialing
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Amazon EC2
  • Dynamics 365
  • Gong.io
  • Google Analytics
  • Infobip
  • Korbyt
  • Microsoft Azure
  • Oracle Service Cloud
  • PaySimple
  • Salesforce Sales Cloud
  • Amazon EC2
  • Dynamics 365
  • Gong.io
  • Google Analytics
  • Infobip
  • Korbyt
  • Microsoft Azure
  • Oracle Service Cloud
  • PaySimple
  • Salesforce Sales Cloud