Overview
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$75,00/month
- Free
- Subscription
Starting from
US$15,00/month
- Free
- Subscription
Reviews
Ease of Use
4,2/5Features & Functionality
4/5Customer Service
3,7/5Value for Money
3,9/5Ease of Use
4,6/5Features & Functionality
4,6/5Customer Service
4,7/5Value for Money
4,7/5Features
Total features 132
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Anti Spam
- Applications Management
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Auto-Dialer
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Lead Distribution
- Availability Indicator
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Migration
- Decision Support Software
- Desktop Notifications
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Address Extraction
- Email Alerts
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Database
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Forms Management
- Fraud Detection
- Full Text Search
- Gamification
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- Hotkeys
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labeling
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Mail Merge
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Department/Project
- Multi-Language
- Multi-Location
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- Network Monitoring
- Offline Form
- On-Demand Recording
- Online Forums
- Open Database Design
- Outbound Call Center
- PCI Compliance
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Procurement Management
- Productivity Analysis
- Progressive Dialer
- Project Time Tracking
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Telemarketing Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
Total features 185
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Anti Spam
- Applications Management
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Auto-Dialer
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Lead Distribution
- Availability Indicator
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Migration
- Decision Support Software
- Desktop Notifications
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Address Extraction
- Email Alerts
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Database
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Forms Management
- Fraud Detection
- Full Text Search
- Gamification
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- Hotkeys
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labeling
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Mail Merge
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Department/Project
- Multi-Language
- Multi-Location
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- Network Monitoring
- Offline Form
- On-Demand Recording
- Online Forums
- Open Database Design
- Outbound Call Center
- PCI Compliance
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Procurement Management
- Productivity Analysis
- Progressive Dialer
- Project Time Tracking
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Telemarketing Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Two-Way Audio & Video
- URL Customization
- Unified Communications
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- 2Checkout
- 3dcart
- AWeber
- Actinic
- Adobe Business Catalyst
- BigCommerce
- Braintree
- CS-Cart
- CloudApp
- CoreCommerce
- Drupal
- GetResponse
- GoDaddy Website Builder
- Google Analytics
- Google Workspace
- Help Desk Migration
- Highrise
- Impact360 Workforce Management
- Joomla
- Magento Commerce
- Mailchimp
- Microsoft Azure
- Nicereply
- OneLogin
- OpenCart
- Pivotal Tracker
- Post Affiliate Pro
- PrestaShop
- ProjectManager.com
- Salesforce Service Cloud
- SharpSpring
- Shopify
- Slack
- Squarespace
- UserVoice
- Volusion
- Web.com
- WebSimplify
- Weebly
- Wix
- WordPress
- X-Cart
- Zapier
- Zendesk
- 2Checkout
- 3dcart
- AWeber
- Actinic
- Adobe Business Catalyst
- BigCommerce
- Braintree
- CS-Cart
- CloudApp
- CoreCommerce
- Drupal
- GetResponse
- GoDaddy Website Builder
- Google Analytics
- Google Workspace
- Help Desk Migration
- Highrise
- Impact360 Workforce Management
- Joomla
- Magento Commerce
- Mailchimp
- Microsoft Azure
- Nicereply
- OneLogin
- OpenCart
- Pivotal Tracker
- Post Affiliate Pro
- PrestaShop
- ProjectManager.com
- Salesforce Service Cloud
- SharpSpring
- Shopify
- Slack
- Squarespace
- UserVoice
- Volusion
- Web.com
- WebSimplify
- Weebly
- Wix
- WordPress
- X-Cart
- Zapier
- Zendesk
