Genesys Cloud

(101)
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LiveAgent

(960)
Visit Website
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
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Starting from

US$75,00/month

  • Free
  • One Time License
  • Subscription

Starting from

US$15,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4,1 /5
(101)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,8/5
Read all reviews

Overall rating

4,7 /5
(960)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5
Read all reviews

Total features 143

  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Address Extraction
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Fraud Detection
  • Gamification
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Labeling
  • Lead Assignment
  • Mail Merge
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Time Tracking
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Video Conferencing
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 257

  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Address Extraction
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Fraud Detection
  • Gamification
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Labeling
  • Lead Assignment
  • Mail Merge
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Time Tracking
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Video Conferencing
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • AWeber
  • Akita
  • GetResponse
  • Gong.io
  • Help Desk Migration
  • Infobip
  • Korbyt
  • Mailchimp
  • Microsoft Azure
  • Nicereply
  • AWeber
  • Akita
  • GetResponse
  • Gong.io
  • Help Desk Migration
  • Infobip
  • Korbyt
  • Mailchimp
  • Microsoft Azure
  • Nicereply

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