Sierra Gold vs Microcall
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Overview
Sierra Gold by SAI is an online telecom expense management solution offering wireline and wireless usage visibility, asset tracking, network optimization and security features.
Sierra Gold by SAI is an online telecom expense management solution offering wireline and wireless usage visibility, asset tracking, network...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.
Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$300.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
0/ 5Customer Service
5/ 5Value for Money
0/ 5Ease of Use
4.5/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
4.8/ 5Features
Total features 21
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Audit Management
- Billing for Data
- Billing for Voice
- By-Extension Reporting
- Call Center Management
- Call Duration
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Volume
- Caller ID
- Capacity Management
- Chargeback Tracking
- Charting
- Collaboration Tools
- Contact Database
- Contact Management
- Contract Negotiation
- Cost Analysis
- Cost Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Blending
- Data Collection
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Database Support
- Emergency Notification
- Financial Reporting
- Fixed Line Compatibility
- Fraud Detection
- Inbound Reporting
- Interactive Elements
- Interactive Reports
- Internal Cost Allocation
- Inventory Management
- Inventory Optimization
- KPI Monitoring
- License Management
- Mobile Line Compatibility
- Monitoring
- Multi-Location
- Multiple Data Sources
- OLAP
- Outbound Reporting
- Performance Management
- Performance Metrics
- Private Dashboards
- Public Dashboards
- Publishing/Sharing
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Security Tools
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Third-Party Integrations
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- Who Answered Log
- Widgets
Total features 87
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Audit Management
- Billing for Data
- Billing for Voice
- By-Extension Reporting
- Call Center Management
- Call Duration
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Volume
- Caller ID
- Capacity Management
- Chargeback Tracking
- Charting
- Collaboration Tools
- Contact Database
- Contact Management
- Contract Negotiation
- Cost Analysis
- Cost Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Blending
- Data Collection
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Database Support
- Emergency Notification
- Financial Reporting
- Fixed Line Compatibility
- Fraud Detection
- Inbound Reporting
- Interactive Elements
- Interactive Reports
- Internal Cost Allocation
- Inventory Management
- Inventory Optimization
- KPI Monitoring
- License Management
- Mobile Line Compatibility
- Monitoring
- Multi-Location
- Multiple Data Sources
- OLAP
- Outbound Reporting
- Performance Management
- Performance Metrics
- Private Dashboards
- Public Dashboards
- Publishing/Sharing
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Security Tools
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Third-Party Integrations
- Unattended Call Management
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- Who Answered Log
- Widgets
Integrations
Not provided by vendor
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