NetHelpDesk vs Salesforce Service Cloud

 

NetHelpDesk

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Salesforce Service Cloud

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

£15,00/month US$25,00/month
One Time License
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Automatic Notifications
CRM Integration
Chat
Compliance Management
Contact History
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Integrations

FinancialForce Accounting
Five9
Freshdesk
InGenius
JIRA Software
KashFlow
Microsoft Dynamics CRM
PagerDuty
Planyo
Quick Base
QuickBooks Online
Sage Accounting
Salesforce Social Studio
Sharpen
Slack
SmarterU LMS
Twitter
Vocalcom
Xero