eXsight vs CloudTalk
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Overview
eXsight Call Accounting is a fully integrated technology expense management and unified communications management solution with optional outsourced managed services
eXsight Call Accounting is a fully integrated technology expense management and unified communications management solution with optional outsourced...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$34.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.4/ 5Customer Service
4.7/ 5Value for Money
4.3/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 38
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Asset Lifecycle Management
- Audio/Video Conferencing
- Audit Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Cost Analysis
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- Flexible Rate Tables
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Order Management
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Preview Dialer
- Process/Workflow Automation
- Procurement Management
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
Total features 127
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Asset Lifecycle Management
- Audio/Video Conferencing
- Audit Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Billing & Invoicing
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Cost Analysis
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- Flexible Rate Tables
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Invoice Processing
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Order Management
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Preview Dialer
- Process/Workflow Automation
- Procurement Management
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
Integrations
Not provided by vendor
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- Copper
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- Groove
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- HubSpot Service Hub
- Intercom
- Kommo
- Kustomer
- LiveAgent
- LiveChat
- Make
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- noCRM.io