Tidio vs Smith.ai
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Overview
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$140.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Features
Total features 96
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Extraction
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Notifications
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Activity Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Source Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Support
- Virtual Assistant
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Total features 98
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Campaign Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Extraction
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Notifications
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Activity Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Source Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Support
- Virtual Assistant
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Acuity Scheduling
- Adobe Commerce
- Agile CRM
- AppointmentCore
- Appointy
- Apptoto
- BigCommerce
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Capsule
- Clio
- Confido Legal
- CosmoLex
- Daylite for Mac
- Dialpad
- Drupal
- Dubsado
- Ecwid
- Emma.ai
- Filevine
- FluentStream
- FreshBooks
- Frontier
- GetResponse
- GoDaddy Website Builder
- GoTo Connect
- Google Analytics 360
- Google Voice
- Grasshopper
- Headnote
- Highrise
- Housecall Pro
- HubSpot CRM
- Insightly
- Jimdo
- Joomla
- Judge.me
- Klaviyo
- Kommo
- LawConnect
- LawPay
- Lawcus
- Lawmatics
- Lead Docket
- Mailchimp
- MailerLite
- Microsoft Teams
- Nextiva
- Nimble
- Omnisend
- OnceHub
- Ooma Office
- OpenCart
- PayPal
- Phone.com
- Pipedrive
- PracticePanther Legal Software
- PrestaShop
- ProProfs Knowledge Base
- RingCentral Contact Center
- Rocket Matter
- SITE123
- Salesforce Sales Cloud
- Schedulista
- Setmore
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- SimplyMeet.me
- Slack
- Square Appointments
- Square for Retail
- Squarespace
- UserVoice
- Wealthbox
- Webflow
- Webydo
- Weebly
- WhatConverts
- Wix
- WooCommerce
- WordPress
- YouCanBook.me
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- noCRM.io
- Acuity Scheduling
- Adobe Commerce
- Agile CRM
- AppointmentCore
- Appointy
- Apptoto
- BigCommerce
- Brevo
- Calendly
- Campaign Monitor by Marigold
- Capsule
- Clio
- Confido Legal
- CosmoLex
- Daylite for Mac
- Dialpad
- Drupal
- Dubsado
- Ecwid
- Emma.ai
- Filevine
- FluentStream
- FreshBooks
- Frontier
- GetResponse
- GoDaddy Website Builder
- GoTo Connect
- Google Analytics 360
- Google Voice
- Grasshopper
- Headnote
- Highrise
- Housecall Pro
- HubSpot CRM
- Insightly
- Jimdo
- Joomla
- Judge.me
- Klaviyo
- Kommo
- LawConnect
- LawPay
- Lawcus
- Lawmatics
- Lead Docket
- Mailchimp
- MailerLite
- Microsoft Teams
- Nextiva
- Nimble
- Omnisend
- OnceHub
- Ooma Office
- OpenCart
- PayPal
- Phone.com
- Pipedrive
- PracticePanther Legal Software
- PrestaShop
- ProProfs Knowledge Base
- RingCentral Contact Center
- Rocket Matter
- SITE123
- Salesforce Sales Cloud
- Schedulista
- Setmore
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- SimplyMeet.me
- Slack
- Square Appointments
- Square for Retail
- Squarespace
- UserVoice
- Wealthbox
- Webflow
- Webydo
- Weebly
- WhatConverts
- Wix
- WooCommerce
- WordPress
- YouCanBook.me
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- noCRM.io
